1. Do you offer Saturday overnight shipping?
If you need Saturday Overnight Shipping, you will see that as an option at checkout.
In order to receive a package on Saturday, you must choose ‘FedEx Saturday Overnight delivery’.
All orders must be placed by 3pm EST to ensure it will be shipped out that day, if you are in doubt if an order was processed in time, please call us.
Please keep in mind that if you choose ‘FedEx Standard Overnight’ shipping on an order placed on Friday your order not deliver on Saturday but will deliver the following Monday.
2. Can I choose FedEx 2 and get my package on Saturday?
FedEx 2Day® provides delivery by the end of the second business day (Monday – Friday)
If you need a delivery on Saturday, please call us at 1-800-519-2814 so we can offer the best shipping option or pick FedEx Saturday Overnight delivery.
3. Do you have any Coupon codes?
We periodically email coupon codes out to our existing customers. Our coupon codes are good for a limited period of time AND can only be used once. We encourage you to sign up for our newsletter to receive future coupon codes.
4. Is your jewelry lead and nickel free?
Yes, all of our jewelry is sterling silver plated and are Lead and Nickel free.
5. Will your silver items tarnish?
All of our jewelry is sterling silver plated, that means our products will tarnish as this is a natural occurrence that happens with sterling silver. Cleaning and wearing silver jewelry regularly will help prevent this and maintain its shine. If you do notice a discoloration, use a silver polish made specifically for removing tarnish that is available in any grocery store.
6. Do I need to submit a tax exempt form? Our organization is tax exempt.
We only collect tax for orders that are delivered within the state of Florida. If you are shipping to any state other than Florida, you will not be charged tax and do not need to submit a tax exempt form.
For Florida Businesses, If you are a tax exempt organization and wish to place an order you need to submit your certificate to us prior to placing an order. You will need to provide us with a copy of your tax exempt certification so we can set up your profile in our system. Please email your certificate to firstname.lastname@example.org or fax it to 813-839-5631. Please include the organization name, contact person’s name, contact phone number and billing and shipping address. We will set up your profile and notify you when it is done so you can proceed with placing an order. Once an order has been placed and tax has been charged, we cannot edit the order to remove the charge. So please call BEFORE you place an order.
7. How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method chosen at checkout. We are located in Tampa, FL. Normally free shipping will be USPS which does not guarantee their shipping times. If you need your order by a specific date, please call us at 1-800-453-0254 and we would be happy to assist you with the best shipping option.
8. How quickly do you ship the orders out?
We ship Monday through Friday. Orders placed by 3pm EST will ship out the same day. If it is aster 3:00 pm please call us and we will do our best to expedite your order.
9. What is your return/exchange Policy?
All products (except custom and close out items) may be returned for a full refund within 30 days of purchase provided all pieces of a pack are included. For any item that is exchanged or returned, the customer will be responsible for paying the shipping costs to ship the new product to them or to return the product. You can return the merchandise to:
Your Wholesale Source, Inc.
6203 Johns Rd, Suites 3 and 4
Tampa, FL 33634
Please allow 5-7 days after we receive the return for the credit to appear on your credit card. For the full Return & Exchange policy, please see the link on our website https://wearepride.com/policies/refund-policy
10. Do we Ship Internationally?
We do ship internationally, all the shipping options and prices will be available at checkout. Please note that International Orders are subject to duties and taxes
11. Who qualifies for free shipping?
For orders that qualify, we pay your shipping on all orders within the Continental United States (excludes Hawaii and Alaska). Non-contiguous U.S. and international shipping does not qualify for free shipping and rates will be calculated at checkout.
12. If I make a purchase does any portion go to a charity?
Yes, a portion of our products goes to various charities along with us donating product to various organizations.
13. Do I have to be a charitable organization to buy your products?
Anyone can purchase our merchandise and how you distribute the product is your choice.
14. If I resell your products for charity what organization do I donate the money to?
If you purchase our merchandise and raise money by reselling it, you decide what organization should get the money. If you don’t know of one, search for local groups near your home.
15. Can I give your products away or do I have to use them for fundraising?
Our products do not have to be used for fundraising purposes.
16. Do you have minimums?
There are no minimum purchase requirements.
17. Do you take purchase orders?
Yes we do accept purchase orders but the organization must be pre-approved. Please call us at 800-453-0254 or email us at email@example.com to determine if you are eligible to pay via purchase orders.
18. Can I buy your products and sell them on a 3rd party sites like Amazon, eBay, Etsy, Walmart?
No, our products can only be sold on your website, in retail stores or during events/fundraisers.
19. Can I use your photographs on my website?
All photographs are the property of Your Wholesale Source and cannot be used without our prior written consent.
20. Do you make custom merchandise? Can I get my logo on an item?
Yes, we do make custom merchandise. Please send an email to firstname.lastname@example.org with what you are looking for and we will be happy to quote it out for you.